Booking Conditions and General Information

When making a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. It is your responsibility to check the accuracy of the details you provide upon booking; ensuring passenger name details exactly match passport details. If any of the details on the confirmation invoice are incorrect, you must notify us immediately. We will pass on any additional charges incurred as a result of these details not being correct. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion. This contract is governed by English law and the jurisdiction of the English courts.

The lead passenger must be aged 18 years of age or over. Please note that there may be non Acromas guests (including children) in residence during your holiday, for whose behaviour we cannot accept responsibility.

Driveline, AA Getaways and Great Getaways are trading names of Acromas Holidays Ltd, which is a member of ABTA with membership numbers Y1720 and L597X. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. Acromas is obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel 020 3117 0500 or visit abta.com.

Acromas Holidays Ltd also holds an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 0308). All the flights and flight-inclusive holidays we offer are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or fFor more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where either we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Holiday organisers are required by law to state arrangements for the repatriation of customers in the event of insolvency. In the unlikely event of Acromas becoming insolvent the CAA/ABTA will ensure that you are not stranded abroad and you would be refunded any money that you have already paid us. Items not purchased directly through Acromas Holidays will not be protected under the Acromas ABTA or ATOL licences. Acromas Holidays Ltd is also licensed by the Irish Commission for Aviation Regulation (Licence No. T. A. 0598) to carry on business in the Republic of Ireland as a travel agent.

Optional Ad-hoc Services

We provide you with the option to specifically request extras which are in addition to or adaptations of our standard packages. Prices for extensions, extra accommodation, upgrades and domestic flights (‘ad-hoc services’) can vary on when you book. Please note that adding an ad-hoc service may result in additional charges to our standard packages due to changes in flight dates, changes to our standard allocated accommodation periods and additional costs passed to us by third party suppliers. You will be notified of the total price of your holiday prior to booking.

Price

We reserve the right to alter the prices of any of the holidays shown in our brochures and on our websites and will notify you of the current price prior to any booking. Our holidays, and thei prices at which they are advertised, are based on flight/train/ferry availability and a limited number of specially negotiated prices at the time of going to print; they are always subject to availability and supplements may apply to travel at different times/dates. You will be advised of any differences to any elements of the holiday, including the price, before your booking is confirmed.

We guarantee that the price of your holiday includes all fuel prices and non optional costs and will not be subject to any change in exchange rates. Once booked, the cost of your holiday cannot be increased unless you amend your booking. However, we reserve the right to not to be legally bound in the case of incorrect pricing and acknowledgement of such an error does not mean acceptance of it.

Exchange Rates

Prices are based on exchange rates published in the Financial Times ‘World Currency Guide’ on 11th February 2011. The applicable rates were as follows: Euro 1.1808 and Moroccan Dirham 13.2328

When making a booking on our websites, your holiday must be paid for in full at the time of booking. We cannot confirm your booking until we have received full payment.

Deposits

When you make a booking with our call centre and you are travelling more than 12 weeks from the date of booking you must pay a deposit, your reservations agent will advise you at the time of booking the minimum deposit required. Please note, full balance is required for Eurostar bookings departing within 120 days

Balance Due Date

The balance of your holiday must be paid at least 84 days before your departure date unless otherwise stated at the time of booking and on our confirmation invoice. If the balance is not paid in time, we reserve the right to cancel your travel arrangements and retain your deposit paid to cover the costs we have incurred. No reminders for payment will be sent. All bookings with duration of less than 7 nights; or with a value less than £250 per person; or on specified promotions; or any booking made within 12 weeks of travel, full payment is required at time of booking.

Cheques, Debit and Credit Cards

Due to charges imposed on us, we apply a 2% transaction fee on all payments made by credit card, unless you pay by Saga or AA credit card, in which case a 1% transaction fee applies. Payments by debit card attract no transaction fees. Payment by cheque should be made payable to Acromas Holidays Limited with your name, address and booking reference written on the back. Cheques are not accepted for departures within 21 days of departure.

Please send cheques to AA Getaways, 5 Brewers Yard, Ivel Road, Shefford, Bedfordshire SG17 5GY

Refunds

If you are entitled to any refunds relating to your booking, payment will be refunded to the lead passenger who made the booking, usually by the same payment method that was used to pay us. In the case of card payment, refund(s) will be made to the appropriate card account(s). Any fees incurred when making the original payment will not be refunded unless we cause the cancellation. No refund is available after your departure date if you take part of the holiday, vary or extend the holiday arrangements.

Transferring your booking

If you are genuinely prevented from taking the holiday, you may transfer your booking to another suitable person, who is able to comply with these conditions, which will still apply. Both you and the person you are transferring to shall be responsible for paying all costs incurred by us in arranging the transfer, plus any charges imposed upon us.

If you change your holiday arrangements

If you wish to change your travel arrangements, for example, your chosen dates of travel, time of travel or accommodation, we will do our utmost to make these changes but they cannot be guaranteed. Any request for a change must be from the person who made the booking. If you make changes before the balance due date, you will be asked to pay an administrative charge of £30 per person for each amendment, plus further charges we may incur in making this alteration. *Please note some alterations may incur a 100% cancellation charge for that element of your travel arrangements. Any changes you make after the balance due date will be treated as a cancellation by you, and cancellation charges will apply (as set out in the table below).

If you cancel your holiday arrangements

If you, or any member of your party, need to cancel your travel arrangements at any time, you must inform us in writing before the departure date. The letter of cancellation should be signed by the first named person on the holiday confirmation invoice, which must be returned along with any travel tickets received.

Please send to Cancellation, AA Getaways, 5 Brewers Yard, Ivel Road, Shefford, Bedfordshire SG 17 5GY

The cancellation will be effective from the date that it is received at our offices. As we incur costs in cancelling your travel arrangements, you must pay the applicable cancellation charges as per the table below. We will deduct the cost of any UK connecting or domestic flights.

If you are cancelling within 14 days of your departure date please telephone us on 0844 5766433, or email enquiries@aagetaways.co.uk. In all cases all cancellations must be received in writing.

If we change your holiday arrangements

‘Minor Change’ means that there has been a small change to your holiday. Examples of minor changes include a change in airline carriers; closing of hotel facilities for improvement; flights becoming indirect; building works; changes to advertised amenities; changes to itineraries; change to included and optional excursions and/or entertainment.

‘Major Change’ means that there has been a significant change of resort or holiday duration; a change of accommodation to that of a lower star rating; a change in departure date; a change of departure airport (except between London airports and Birmingham and East Midlands airports).

These holidays do not include travel insurance. It is one of our booking conditions that you must be adequately insured for holidays outside of the UK mainland to cover all contingencies. We will not accept liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.

Driveline Europe Limited is an appointed representative of Automobile Insurance Services Limited, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA which is authorized by the Financial Services Authority. Our FSA number is 485457. Our permitted business is insurance mediation services.

European Breakdown Cover is underwritten by Acromas Insurance Company Limited (AICL), 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Enbrook Park, Sandgate, Kent CT 20 3SE. Acromas Insurance Company Limited is authorized by the Financial Services Commission, Gibraltar. Acromas Insurance Company Limited is a member of the Association of British Insurers.

Our responsibility

Acromas Holidays is responsible for the proper performance of the contract. We will not be liable for any failure or improper performance where reasonable care and skill has been exercised or where such failure or improper performance is:

• attributable to you or any member of your party;
• attributable to a third party unconnected with the provision of your holiday and is unforeseeable or unavoidable;
• due to an event which Acromas or our suppliers, even with due care, could not foresee or forestall

In all cases, except where death or personal injury results, the liability of Acromas and any company within the Acromas Holdings Ltd group (its employees, agents and subcontractors) is limited to twice the price of your holiday. Our liability for any damages (including in the event of death or personal injury) arising from non-performance or improper performance of the contract will also be limited to the limit imposed by:

• the company that provides transportation for your holiday; and
• any relevant international convention;

which we hereby incorporate into this contract for the benefit of Acromas Holidays. Copies of the transport company’s terms and conditions or the international conventions can be provided on request

Under EU law, in the event of denied boarding, cancellation or delay to your flight after you have checked in you may be entitled to compensation from your airline. If you are unhappy with your airline’s response, you may complain to the Air Transport Users’ Council (telephone 0207 240 6061). Any entitlement to compensation from Acromas shall be offset by any payment made to you by your airline or third party. You agree to assign to Acromas any rights that you may have against a third party or the person which have caused or contributed to our legal liability to you or which result in us incurring cost on your behalf. You agree that you will provide us or our insurers with all reasonable assistance to pursue a claim against any third party or person.

After departure

If, after the departure date, a significant proportion of the holiday cannot be provided, where possible we will make alternative holiday arrangements for you and refund any difference in price. If alternative arrangements are not possible, or if you immediately notify us of good reason not to accept them, we will repatriate you to the United Kingdom as soon as reasonable possible and by means of equivalent transport, where possible.

Your responsibility

AA Getaways kindly requests your co-operation and consideration for others to while on holiday and reserves the right to curtail your holiday if, In our view, your conduct or behaviour is disruptive, antisocial or otherwise unacceptable. In such an event, no compensation or refund will be payable and you will be liable to pay any additional expenses reasonably incurred in arranging the curtailment.

In addition you must comply with the terms and conditions of the third party suppliers of any transport or accommodation element of your holiday. Failure by you to observe such terms and conditions which are incorporated into this contract and available upon request may affect any compensation or liability we have towards you.

Medical information

You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday for you and your party or, if newly diagnosed, before your date of departure. If you do not inform us of such a condition we will not be liable if a transport provider refuses to accept you or any member of your party as a passenger.

We aim to provide you with an enjoyable and relaxing holiday. In the unlikely event that you have any reason to complain or experience any problems with you holiday arrangements it is imperative that you report it direct to the hotel, or our locally appointed agent as soon as possible to give them the best opportunity to resolve any issues in resort. If you remain unhappy, please contact us within 28 days of returning home. You should send us a detailed covering letter of your complaint, quoting your holiday reference number. All correspondence should be addressed to Customer Relations, AA Getaways, 5 Brewers Yard, Ivel Road, Shefford, Bedfordshire SG17 5GY. Alternatively, email us at customerservices@aagetaways.co.uk. If you do not contact us within 28 days of your return from holiday, this will affect our ability to investigate your complaint and impact on the way your complaint it dealt with.

We would like to be given the opportunity to resolve any complaint you may have. However, if a dispute cannot be settled amicably you may, if you wish, be referred to arbitration under a special scheme arranged by ABTA, which is administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability for the customer in respect of costs. The scheme does not apply to claims of more than £5,000 per person or £25,000 in total, or claims arising from personal injury or illness or any consequence thereof. Where a claim includes in part a claim for personal injury or illness, a limit of £1,000 per person applies to that part of the claim. The scheme also allows for either party to have the Aribitrator’s decision reviewed. You should apply for arbitration within twelve months of your return home from holiday.

Any personal data you provide will be held securely and for the purpose you have provided it, in accordance with the Data Protection Act 1998. We may need to disclose personal data to a third party including countried outside of the European Economic Area (EEA) for the purpose of providing your holiday. In addition, your data may be disclosed to regulatory bodies or public authorities, such as customs or immigration, for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes; and it may be used for marketing, offering renewals, research and statistical purposes and crime prevention.

By providing us with your personal data and contact details, you consent to the use of that data and to your being contacted by any Acromas Holdings Ltd group company by post, telephone, email, SMS or other electronic means, to inform you about any products and services which it considers may be of interest to you. Where you provide information about another person, we accept it, on the basis that you have their permission to give us access to their personal data (including any sensitive personal data) and that you have told them who we are and what we will use their data for, as set out above. In the case of us working “in association” with media partners you will also be subject to their own privacy policy.

You can contact the AA Getaways Data Protection Officer at any time to suppress contact for some or all of AA Getaways products or for the right to access and if necessary rectify information held about you. For a copy of AA Getaway’s privacy policy, please refer to aagetaways.co.uk or write to AA Getaways Data Protection Officer at 5 Brewers Yard, Ivel Road, Shefford, Bedfordshire SG17 5GY

Passports and visas

You will need a valid passport for all overseas holidays featured. As requirements vary and can change without notice, we strongly advise you to ensure that your passport is valid for at least six months after the end of your holiday. We recommend that you have at least three blank pages in your passport to cover potential immigration formalities which may be required in some countries. The name in the passport must match the name on your tickets where provided.

Visas

If you are not a British citizen, you should contact your Embassy for information and advice on the passport and visa requirements of the countries that you propose to visit. It is your responsibility to ensure you have a valid passport and visa for your holiday. We will not be accept any liability or consider any part or full refunds for clients who cannot travel because of incomplete or incorrect documentation. For more information on passport requirements you can visit www.ukpa.gov.uk.

Included excursions, entertainment, activities and amenities

Full details of the included excursions and holiday experience activities will be provided with your travel documentation sent you before you travel. We cannot guarantee that they will be available during your holiday and may only operate if sufficient people wish to take part. Optional excursions do not form part of your contract with Acromas Holidays. Optional excursions are sold subject to the laws of the country or state where purchased and to the exclusive jurisdiction of the courts of that country or state. We have included them within the brochures to illustrate your choice, not as a recommendation to take part. AA Getaways neither owns nor operates these facilities and they may not be maintained or operated with the comfort and safety of customers in mind. If you intend to take part, please check your insurance policy to ensure that you are covered for anything that may be considered hazardous. If you have any doubts, you should contact your insurer.

Travel information

• Travel information is provisional and approximate only. The final details are shown in your final travel documents (sent to you approximately 14 days before departure), which you should read carefully.

• AA Getaways can accept no responsibility if you purchase connecting travel independently, and your holiday travel details subsequently change.
• Direct flights are not necessarily noon-stop and may have to make an intermediate stop en route.

• Banned or restricted air carriers: Regulation (EC) No. 2111/2005 came into force in January 2006, establishing a Community list of air carriers subject to an operating ban within the Community. The list is available at www.air-ban.europa.eu

• We cannot guarantee the class of your rail travel. We will notify you if your preference is unavailable for all or part of your journey and explain your options.

• Ships’ cabins can vary in size within the same grade. We cannot guarantee the composition of your cabin. It may contain fold away beds, upper and lower berths, sofa beds or permanent beds. Sea view cabins can be restricted by lifeboats and deadlights, and some inward facing cabins have no porthole. Your cabin may be affected by vibration and mechanical noise.

• Unless otherwise stated, there will be a charge for optional facilities, such as sports facilities, bars and internet facilities. We cannot guarantee special requests that may also be subject to an additional charge.

• Please note hotels reserve the right to change the delivery of their meal services without notice. Where we refer in our brochure to buffet meal service or waiter meal service this was correct at the time of publication.

• The British Foreign and Commonwealth Office Travel Advice Unit provides up to date advice and safety information for British nationals travelling abroad. The latest information for each destination can be obtained from the FCO Travel Advice Unit. Please visit www.fco.gov.uk/knowbeforeyougo or telephone 0845 850 2829

• If you have any special difficulties or needs, such as a particular diet you must notify us at the time of booking.

Hotel Facilities
Some hotel facilities may incur extra local charges. These could include, amongst others, sports and sport/gym equipment, health treatments, minibars, satellite/pay TV and parking. There is also a possibility that satellite/cable TV services may not feature channels in English.

No smoking
Carriers featured in our breaks operate no-smoking policies.

Special Requests
We will be happy pass on your request, but we cannot guarantee it.

Single Travellers and Under Occupancy
Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including transportation and other elements. Therefore, the per person price for a lone traveller includes the entire room cost. This applies both to single rooms in hotels and self-catering units where, for example three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.
Other Content/ Descriptions:
All descriptions to our knowledge and any reference to key events are correct at the time of publishing, we recommend that you research specific times for these events and make sure they are still valid when you are planning to travel.

In the case of discounted prices and special offers featured, please note that there are only a limited number of places available at the special offer prices, once sold supplements will apply. Acromas reserves the right to reduce, extend, alter or withdraw offers at any time, without prior notice.

All offers are on request and subject to availability, when it’s gone it’s gone. Prices shown may not be applicable on peak dates such as Bank Holidays, Half Term, trade fares and on other selected peak dates, you will be advised at the time of booking. If travelling other days/times than indicated, supplements may apply and you will be advised at time of booking. All prices shows are “From” prices in pounds per person, based on two people sharing a twin/double room for the number of nights shown on selected arrival days depending on hotel and destination and are based on the lowest available promotional transport fare as detailed. Single supplements are available on request. Eurostar, flight and UK rail tickets are strictly non refundable and non transferable. Tourist tax is approximately 1– 3 Euros per person per day and may be payable locally at the hotel. Some of our breaks include city cards, entrance tickets and passes, which give you access to tours and/or activities which are sold subject to the terms and conditions of the provider and may not be available all year. Please check locally before travelling to avoid disappointment. Please note breakfast, following free nights, may be payable locally.

Guide Prices
Our guide prices are available as a downloadable pdf on our website.We have used ‘from’ guide prices in both the brochure and guide price insert to guide your selection of hotel/transport. You can obtain a full quotation and the best prices available by visiting our web site or calling 0844 249. Guide prices are ‘from prices’ in £s per person based on low season mid week travel at off peak travel times in standard class on selected dates. Self drive prices are based on 4 people sharing a car and 2 twin/double rooms. A supplement applies when less than 4 sharing a car, i.e. car & two. Rail prices are based on 2 travelling together sharing a twin/double room. During the following and other selected periods prices are on request - Christmas, New Year, Valentines, Easter, Half Term/Bank Holidays (local and UK), trade fair/sport events etc. If off-peak fares are unavailable you will be offered the next best fare at a supplement. All prices are on request subject to availability. For travel out and/or back Fri-Sun a supplement will apply (for example Eurostar from £30pp). Hotel supplements and minimum stays may apply at selected hotels on selected dates including weekends and during the peak periods listed above. 3rd night free offers are available at selected times based on two sharing. All special offers are based on limited/fixed allocation, first come, first served basis, when its gone its gone. Breakfast may be payable locally on some free night stays. Local tourist taxes may be payable locally. Single supplements and child prices apply and are available on request. Special offers in this brochure cannot be combined with any other special offers we promote. We reserve the right to change or withdraw prices & offers without prior notice at any time. Self drive breaks include a cross channel ticket for 5 days. Supplements will apply to extend your stay to over 5 days. Peak fare supplements apply at selected times.

'Saga' means the Saga Group of companies and all companies within the Saga Group resident anywhere in the world.

'AA' means the AA Group of companies. A list of the companies within the AA Group can be obtained from the AA address below.

'Drakefield' means Drakefield Insurance Services Limited. A list of the companies within the Drakefield Group can be obtained from the Drakefield address below.

Nestor Healthcare Group is part of the Saga Group.

Allied Healthcare is part of the Saga Group.

BSM (British School of Motoring) is part of the AA Group.

Saga and AA Groups of companies are wholly owned by Acromas Holdings Limited.

Saga and AA Groups (We or us) are committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.

Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (examples may be past medical history or motoring convictions). When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by Saga and AA groups to provide and send you information about their services.

A customer may properly give their spouse's or partner's consent over the phone or via the website providing the customer confirms they have permission to do so. If the consent is written, the spouse must independently endorse such consent.

Please note that we provide products and services including holidays outside the European Economic Area (EAA). Therefore if you travel on such holidays the information you provide may occasionally be transferred outside the EAA. From time to time Saga and AA may use service providers and organisations outside the EEA for the purpose of processing services, system testing and maintenance.

It is worth noting, however, that some non-EEA countries do not afford the same level of data security as the UK. By submitting your details you consent to this transfer. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirement of the Data Protection Act 1998 and associated regulations.

If you use Saga Zone or AA Zone you agree for us to put you on the site, and to display the notes you write about yourself and the message boards you join. We will not publish any direct contact details, except where you specifically confirm that you wish such information to be published.

If you are entitled to breakdown service under AA membership you consent to the AA keeping you up to date with the AA Rewards discount scheme available from time to time. Under this, as part of the benefit of being a member, the AA will, through the AA members' magazine, email or otherwise, give you membership information and details of any discounts or offers it may negotiate from time to time on behalf of its members.

We use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise our information sent to you. We do not sell, trade, or rent your personal information to others.

We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site.

Any new information you provide us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.

To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched. We will also conduct a search with a credit reference bureau to assist us in providing a quote, and to check which payment options we can make available to you. A copy of this search will be left on your credit file but will not affect your credit score. Where we are providing a motor insurance quotation this search will be noted on your credit file and may be reflected in your credit score.

Examples of how we may personalise information include preparing an insurance quote for you, working out which departure airports are near to you, or when we will be delivering certain products in your area.

Third parties may deliver some of our products to you, or provide all or part of the service requested by you. In these instances, while the information you provide will be disclosed to them, it will only be used for the administration of the service provided (including for example claims processing), underwriting and pricing purposes as appropriate, testing, and to maintain management information for business analysis.

If you apply for the Saga Credit Card or the AA Credit Card, we, or the supplier of the card, will search your record at a credit reference agency. If you apply for other financial services and/or products, a check of your details with fraud prevention agencies may be necessary. The precise nature of these processes is explained fully when you apply.

We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so.

We make outbound phone calls for a number of reasons relating to our many products, including breakdown cover and insurance. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.

If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

In respect of either Saga Zone or AA Zone (these are free web-based services for meeting past, present and future friends), certain details and information provided by you will be monitored from time to time, and certain data such as messages sent by you will be retained by us for up to 12 months in accordance with the Anti-terrorism, Crime and Security Act 2001.

Such details may be disclosed to the police and law enforcement agencies for the purpose of fraud detection, crime prevention and national security. We also reserve the right to move or edit messages or materials that we, in our sole discretion, deem to violate the Zone's code of conduct as set out in its terms and conditions or any applicable content guidelines, or which in any way is otherwise unacceptable.

When participating in Saga Zone or AA Zone activities, such as discussions or reunion requests, your contributions will often be identifiable. You will be able to see whether this is the case in the appropriate area of the website.

When you enter a contest or other promotional feature, we may ask for your name, address, phone numbers and email address so we can administer the contest and notify winners.

Occasionally, we may also use the information we collect to notify you by post, phone, mobile phone, email and SMS about new or existing Saga Group and AA Group services, products and special offers we think you'll find valuable.

We may use sensitive personal data collected in respect of one product to market another appropriate product to you.

Generally by providing the requested data you consent to Saga and AA using that data for administrative purposes and for informing you of other products and services by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.

If you make a donation to the Saga Charitable Trust, your data will not be used for marketing purposes.

Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an 'opt-out'.

If you wish to exercise the opt-out, for Saga products please write to the Saga Group Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE; or for AA products to AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA; or for Drakefield products to Drakefield Insurance Services Limited, West Wing, 6 Miles Gray Road, Basildon SS14 3HJ.

If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us. If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:

• maintain the security and confidentiality of the information and restrict access to those of its own employees
• use the data for the agreed purpose only and prevent it being used for any other purpose by any other party
• refrain from communicating with you other than concerning the product in question
• return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations.

In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service. Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll. In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.

If you contact us electronically we may collect your electronic identifier, eg Internet protocol (IP) address or phone number supplied by your service provider. This is to identify any repeat website visits, fraudulent behaviour or mystery shoppers using our websites.

Saga and AA groups of companies have adopted the following procedure in gaining your consent to be placed on their marketing lists.

When you first make an enquiry of or buy a product from Saga Group, or AA Group or Drakefield you consent to receiving marketing about other products and services from us. Your details are placed on our marketing list for the group and a 'questionnaire' will be sent to you. This gives a list of all the products of the group and gives the option of choosing which products you would or would not like to receive information about. You can also choose not to receive any marketing from us. Once you have chosen what you would like to receive we ask you to return the completed form back to us. The marketing selections will be administered where applicable.

From offers and promotions to sound and video, the aim of this site is to be interesting, helpful and informative. We’re keen to find out what you like and dislike – your feedback plays a key role in helping us improve this site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as 'cookies'.

What are cookies? Cookies are small data files that a website will put on your device, which in turn sends information back to the website. They cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed into your shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site.

Other cookies can tell us if you come back. These are ‘persistent cookies’, which often expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit.

Some cookies enable sites to work, while others help us learn about what people are browsing for.

How we use cookies

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies. Rest assured that the cookies we use do not store personal details, such as payment card numbers. Here are the main types of cookies and what they do:

1) Strictly necessary - In brief These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work. For example We use these cookies to enable you to use shopping baskets, which remember your choices and enable you to buy.

2) Performance cookies - In brief These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well. For example We gather information to diagnose problems and issues. We then use it to make improvements and fix errors.

3) Functional cookies - In brief These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size. For example If you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.

4) Targeting or advertising cookies - In brief These cookies collect anonymous information about your browsing habits which are then used to make advertising relevant to you. They remember if you have visited a website and share this information with advertisers. For example We limit advertising to certain sections of the website. These services are provided by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.

Links to other sites

We often link off to other sites to help provide you with extra information or services. For example, to make it easy for you to share information with your family and friends, we provide links to Twitter, Facebook and other popular social media or book-marking sites.

But remember, these sites may use cookies that we do not control. So be sure to check how they use your information.

How you can control cookies

If cookies are disabled on your device you will still be able to use most of this site. However it may limit what you can do.

How you manage your cookies depends on your browser. To find out which browser you use:

• PC: open your browser and go to the Help menu and then click on the About option.
• Apple Mac: open your browser and go to the Apple menu and then click on the About option.
• Mobile device: check your settings.

If you would like to know more about cookies you can visit www.allaboutcookies.org which explains in detail how they can work and can be managed.

How to accept cookies

Internet Explorer 6.0
1. From the menu choose Tools
2. Then Internet Options
3. Click the Privacy tab
4. Move the slider to select the level of privacy you prefer, or click Advanced for customised settings

Internet Explorer 7.0 and 8.0
1. From the menu choose Tools
2. Then Internet Options
3. On the General tab, under Browsing History click Settings
4. Move the slider to select the level of privacy you prefer, or click Sites or Advanced for customised settings

FireFox 1.0, 2.0 and 3.0
1. From the menu choose Tools
2. Then Options
3. Click the Privacy icon and then Show cookies
4. Tick the check box for Accept cookies from sites
5. To allow third party cookies tick Accept third party cookies

FireFox up to 11.0
1. From the menu choose Tools
2. Then Options
3. Click the Privacy icon
4. In History, set Firefox will: to Use custom settings for history
5. Tick the check box Accept cookies from sites to enable cookies, and uncheck it to disable them

Google Chrome
1. From the browser menu choose the Spanner icon 2. Then Settings
3. Click Under the Bonnet
4. In Privacy click Content settings
5. In Cookies choose the radio button Allow local data to be set

Safari 5.0 (Apple Macintosh and PC Windows)
1. From the menu choose Safari
2. Then Preferences
3. Click the Security icon and then Show cookies
4. Choose to accept cookies Always or Only from sites I visit

Safari 5.1 (Apple Macintosh)
1. From the menu choose Safari
2. Then Preferences
3. Click the Privacy icon
4. For the option Block cookies: choose Never or else From third parties and advertisers

Safari 5.1.5 (PC Windows)
1. From the browser menu choose the Cog wheel icon
2. Then Preferences
3. Click the Privacy icon
4. For the option Block cookies: choose Never or else From third parties and advertisers

How to delete cookies

To remove cookies follow the steps in this section. Do not try to edit the cookies file on your computer.

Internet Explorer 6.0
1. From the menu choose Tools
2. Then Internet Options
3. On the General tab click Settings, then View Files
4. Select a cookie and click Delete

Internet Explorer 7.0 and 8.0
1. From the menu choose Tools
2. Then Internet Options
3. On the General tab, under Browsing history click Settings
4. Click View files
5. Click the Name column he
ading to alphabetically sort the files
6. Scroll down to files that begin with the prefix cookie: – all cookies have this prefix, and they usually contain the name of the website that created the cookie
7. Right-click to delete a cookie you want to remove
8. Close the window, then click OK twice to return to the browser window

FireFox 1.0, 2.0 and 3.0
1. From the menu choose Tools
2. Then Options
3. Click the Privacy icon and then Show Cookies
4. Select a site from the list and click Remove Cookie(s)
5. To remove all sites click Remove All Cookies

FireFox up to 11.0
1. From the menu choose Tools
2. Then Options
3. Click the Privacy icon
4. In History, click remove individual cookies
5. Select a site from the list and click Remove Cookie

Google Chrome
1. From the browser menu choose the Spanner icon
2. Then Settings
3. Click Under the Bonnet
4. In Privacy click Content settings
5. In Cookies click the button All cookies and site data
6. Select a site from the list and click X

Safari 5.0 (Apple Macintosh)
1. From the menu choose Safari
2. Then Preferences
3. Click the Security icon and then Show Cookies
4. Select a cookie from the list and click Remove
5. To delete all cookies click Remove All

Safari 5.1 (Apple Macintosh)
1. From the menu choose Safari
2. Then Preferences
3. Click the Privacy icon and then Details
4. Select a cookie from the list and click Remove
5. To delete all cookies click Remove All

Safari 5.0 (PC Windows)
1. From the menu choose Edit
2. Then Preferences
3. Click the Security icon and then Show Cookies
4. Select a cookie from the list and click the Remove button
5. To delete all cookies click Remove All

Safari 5.1.5 (PC Windows)
1. From the browser menu choose the Cog wheel icon
2. Then Preferences
3. Click the Privacy icon and then Details
4. Select a cookie from the list and click Remove
5. To delete all cookies click Remove All

If you are not using any of the above browsers, then select 'cookies' in the 'Help' function for information on where to find your cookie folder.

To help us to keep your records current, please contact us and let us know if your name and/or contact details have changed since we last made contact with you (email: aaenquiries@Acromas.co.uk). The Data Protection Act allows you to write in and ask to see and correct the information held about you (sometimes on payment of a fee).

You can request your data held by us by writing to us at: Acromas Holidays Ltd, Unit 5 Brewers Yard, Ivel Road, Shefford, SG17 5GY.

Each time you receive electronic marketing information or a message you have the option to decline to receive further marketing information from us. This is known as an 'opt-out'.

If you wish to exercise the opt-out and no longer wish to receive information about Acromas products - please write to The Marketing Department, Freepost RRBC-XEZX-CRJB, Acromas Holidays Ltd, 5 Brewers Yard, Ivel Road, Shefford, SG17 5GY. If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us

As previously mentioned, Saga and AA do not sell, trade or rent your information, and will never disclose information about you to third parties, except to fulfil your specific orders for a product or information in the event that third parties deliver the relevant service. For example, if you go on a holiday with us, the hotel needs to know who you are. If you take out an insurance policy provided by a third party, they will need your details in order to administer the policy and process any claims. Other circumstances where we are operationally or contractually obliged to pass on your information may be where third parties administer part or all of the service, underwriting, for pricing purposes, testing, and to maintain management information for business analysis. We may of course be obliged at law to pass on your information to the police or any other statutory authority.

Personal and/or sensitive personal data of a Saga employee and his or her spouse or partner who take out a product and/or service with Saga may be shared to any group company of Saga for the purpose of operation of the product or service or for administrative reasons (including but not limited to claim administration, which may be assisted by the employee's department personnel). By accepting or purchasing the product or service the employee and his or her spouse or partner provide the necessary consent for this transfer of data.

Please advise us in writing as to any changes in your circumstances. Obviously it is preferable for us to retain up to date information. We will amend details as required. We are, however, obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.

You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE for requests relating to information held by Saga Group companies; or to the AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA for requests relating to information held by AA Group companies.

Please refer to the information you wish to see giving dates if possible, and enclose your cheque for £10 payable to Saga Group Limited or AA Limited. We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.

You may change the type of material sent to you at any time. Saga and AA allow you to select which products you wish to receive information about, and to cancel any previous expressions of interest in particular areas. If you wish to take advantage of this, for Saga products please write to Information Processing at The Saga Building, Enbrook Park, Sandgate, Kent CT20 8SE; for AA products please write to The Data Protection Compliance Manager at The AA, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA; and for Drakefield products please write to Drakefield Insurance Services Limited, West Wing, 6 Miles Gray Road, Basildon SS14 3HJ.

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Saga and AA welcome your questions and comments about privacy.

Please write to The Group Data Protection Officer, The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE; or The AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA; or Drakefield Insurance Services Limited, West Wing, 6 Miles Gray Road, Basildon SS14 3HJ.

AA Getaways reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company. The company advertising the products or services concerned may accept or reject your offer at its sole discretion.

This website is for non-commercial, personal use only. The services contained on this website may be supplied on a commercial basis on payment to the AA of its charges from time to time. Please contact us on 0871 2221166 (calls cost 10p per minute plus network extras) or email aaenquiries@driveline.co.uk for further details. In the event that you use any of the services contained on this website for commercial use, the AA shall be entitled to charge you at its rates from time to time in respect of such commercial use.

The copyright in the material contained in this website belongs to AA Getaways or its licensed source. Any person may copy any part of this material, subject to the following conditions: * The material may not be used for commercial purposes. * The copies must retain any copyrights or other intellectual property notices contained in the original material. * The products and technology or processes described in this website may be subject to other intellectual property rights reserved by the AA or by other third parties (and no licence is granted in respect of those intellectual property rights). * Images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s). www.aagetaways.co.uk would like to thank the following libraries for supplying pictures used on our website: AA Picture Library, Shutterstock, Tourist boards and Istock.

We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted. Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company with whom you contract.

While AA Getaways has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to the AA and/or the AA group of companies, or the products and services of the same (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will the AA or any AA group company be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss. AA Getaways does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information. AA Getaways does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials. If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude the AA's liability for death or personal injury resulting from the AA Getaways negligence.

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to the Automobile Association Limited or its licensed source. All rights of the Automobile Association Limited in such Intellectual Property Rights are hereby reserved.

Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this Web Site is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. AA Getaways makes no representation that any product or service referred to on the website are appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK. These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

Certain (hypertext) links will lead you to websites that are not under the control of AA Getaways. When you activate any of these links, you will leave AA Getaways website, and AA Getaways has no control over and will accept no responsibility or liability in respect of the material on any such other website. By allowing links with third party websites the AA does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Monitoring phone calls and emails Telephone calls using the telephone numbers provided on this website and email correspondence with AA Getaways at the email addresses accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same. * 0844 numbers: calls 5p per minute plus network extras..

If you apply for any product or service detailed on this website, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, product(s) and service(s) shall include, without limitation, any insurance or financial service.

The images, logos and names on this website which identify the AA, an AA Company or third parties and their products and services are proprietary marks of the AA or the relevant third parties. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of the AA or any third party with respect to any such image, logo or name.