• Do you send me tickets?
No, all Eurostar tickets are collected at your departure station. Details on how to collect your tickets are sent with your final travel documents.
• What is the baggage allowance?
The luggage allowance on board Eurostar is 2 medium-sized cases (85cm at their longest length), and one piece of hand luggage per passenger.
• How long before departure do I need to check in?
40 minutes is the minimum check-in time required for Eurostar but remember you will need to collect your tickets at your departure station, so we advise to arrive at you UK departure station at least 1 hour prior to your departure time.
• How do I get from the station to my hotel?
We do not provide transfers for our Eurostar bookings. We recommend you take public transport or a taxi.
• What meals are provided?
A light meal with a drink is provided if you are travelling in Standard Premier Class. If you are travelling in Standard class there is a Buffet coach where you can purchase food and refreshments.
• Can you cater for disabled travellers?
Yes we can, please do not book online if you have any disability as we will need to speak to you first in order to provide you with a break that best suits your needs. Please contact us on the number displayed on the homepage or click here to complete an enquiry form.
• I have booked to go to Bruges, Ghent, Ypres, Liege, Antwerp, Namur or Leuven but my confirmation says the Eurostar terminates a Brussels, why?
Your Eurostar tickets will be endorsed “Valid to any Belgium Station” when you collect them. You will change trains in Brussels onto a local service, using the departure boards to board the correct train to your final destination.
• Are seats allocated between Brussels and any other Belgium station?
Seats are not allocated. There is a free seating policy. Find a seat and make yourself comfortable. Your Eurostar tickets will be endorsed “valid to any Belgium station”.
• Will I be seated next to my partner on the Eurostar?
Once your booking is made seats are automatically assigned and this is out of our control. However, when we process your final travel documents we will check the seating arrangements assigned to your booking and we will always do our best to ensure seats are allocated together. Please Note: During peak times it may not always be possible to allocated seats next to each other.
• I need forward facing seats on Eurostar, how can I ensure we get these seats?
If you have a request for specific seats for your Eurostar journey, please advise your agent at the time of booking or advise us in the special request field if booking online. We will do our best to assign forward facing seats, however this cannot be guaranteed.