Frequently Asked Questions

• I have made my booking. What happens next?

If you have made your booking online you would have received a confirmation email highlighting what you have booked. Please ensure you read this carefully and notify us immediately on 0844 576 6430 if you notice any mistakes.

You will receive your final travel documents by either email or post depending on the type of break book and inclusions. Eg. If you have a guide book included, all travel documentation will be posted to you.

You will receive your final travel documents no later that 14 days prior to your departure or if travelling within 14 days within 5 days of your departure. Please do contact us on 0844 576 6430 should these not arrive to avoid further delay.

• Once I have booked can I make changes to my holiday?

Generally changes cannot be made after a booking has been made due to the fare restrictions imposed against, however please check with us by calling 0844 576 6430 and if we can make a change we will advise accordingly. Please be aware however that if changes can be made we usually incur amendment fees by the relevant supplier. These changes will need to be passed onto you and a further administration fee will apply. All charges will be advised and must be agreed by you before we make any changes to your booking.

• I need to cancel my holiday. How do I do this?

All cancellations must be made in writing to either enquiries@driveline.co.uk or to our postal address: Unit 5, Ivel Road, Brewers Yard, Shefford, Bedfordshire, SG17 5GY. Please advise your booking reference numbers and the reason for cancellation. We will then issue you with a cancellation invoice highlighting all cancellation charges that are applicable. This can be as much as 100% and will applied as per the terms and conditions of your booking. The cancellation invoice should be submitted to your travel insurance company if you have a valid claim. Please contact your travel insurance company first before advising your intension to cancel.

• I am trying to do a booking for 10 people or more and can’t seem to so this – Why?

Any booking consisting of 10 people or more will consist of a group booking and we will need to negotiate rates with the relevant suppliers on your behalf. Please contact our groups department on 0800 781 3003 (Mon-Fri 0900-1700) who will be happy to help. Please note however, the offer prices listed on this website will not apply.

• Special requests

If you have any special requests, please advise us at the time of booking. Please note however, these cannot be guaranteed.

• What time can I check in at the hotel and what time do I have check out?

Generally you can check-in from 2pm and check out by 12pm. Most hotels will have baggage storage facility should your room not be ready if arriving prior to 2pm or you have a late return departure back to the UK.

• How can I redeem a holiday voucher?

All booking enquiries that need to have a voucher redeemed need to be made on the telephone with our sales agents.

• What are your opening hours?

Our opening hours are Mon-Thur, 09:00-19:00, Fri, 09:00-17:30 & Sat 10:00-16:00. We are closed on Sundays and Bank Holidays, however during peak booking months opening hours are at times extended.

• Do you send me tickets?

No, all Eurostar tickets are collected at your departure station. Details on how to collect your tickets are sent with your final travel documents.

• What is the baggage allowance?

The luggage allowance on board Eurostar is 2 medium-sized cases (85cm at their longest length), and one piece of hand luggage per passenger.

• How long before departure do I need to check in?

40 minutes is the minimum check-in time required for Eurostar but remember you will need to collect your tickets at your departure station, so we advise to arrive at you UK departure station at least 1 hour prior to your departure time.

• How do I get from the station to my hotel?

We do not provide transfers for our Eurostar bookings. We recommend you take public transport or a taxi.

• What meals are provided?

A light meal with a drink is provided if you are travelling in Standard Premier Class. If you are travelling in Standard class there is a Buffet coach where you can purchase food and refreshments.

• Can you cater for disabled travellers?

Yes we can, please do not book online if you have any disability as we will need to speak to you first in order to provide you with a break that best suits your needs. Please contact us on the number displayed on the homepage or click here to complete an enquiry form.

• I have booked to go to Bruges, Ghent, Ypres, Liege, Antwerp, Namur or Leuven but my confirmation says the Eurostar terminates a Brussels, why?

Your Eurostar tickets will be endorsed “Valid to any Belgium Station” when you collect them. You will change trains in Brussels onto a local service, using the departure boards to board the correct train to your final destination.

• Are seats allocated between Brussels and any other Belgium station?

Seats are not allocated. There is a free seating policy. Find a seat and make yourself comfortable. Your Eurostar tickets will be endorsed “valid to any Belgium station”.

• Will I be seated next to my partner on the Eurostar?

Once your booking is made seats are automatically assigned and this is out of our control. However, when we process your final travel documents we will check the seating arrangements assigned to your booking and we will always do our best to ensure seats are allocated together. Please Note: During peak times it may not always be possible to allocated seats next to each other.

• I need forward facing seats on Eurostar, how can I ensure we get these seats?

If you have a request for specific seats for your Eurostar journey, please advise your agent at the time of booking or advise us in the special request field if booking online. We will do our best to assign forward facing seats, however this cannot be guaranteed.

• What’s the check-in time for my flight?

Check-in time will depend on what airline you are flying with. This information will be provided on your final travel documents, however general check-in time is 2 hours for short haul flights and 3 hours for Long Haul flights.

• Will you send me tickets?

We will not send you tickets through the post. All tickets are e-tickets and you will simply quote your airline “supplier reference” at the airport when you check-in. Instructions will be sent with your final travel documents.

• What is my baggage allowance?

This will depend on the airline you are travelling and details will be detailed on your final travel documents. If travelling with a low cost carrier such as Easy Jet, please ensure you advise us of your luggage requirements at the time of booking . Additional hold bags can often be purchased at additional cost. Please contact 0844 576 6433 for further details and a quotation.

• EasyJet Speedy Boarding

We do not include the speedy boarding with our breaks unless specified on your confirmation. To add speedy boarding to your booking, please contact us on 0844 576 6433 for a quotation.

• Can I check-in online for my flights?

You can currently check in online if travelling with British Airways or EasyJet. If travelling with British Airways we will send you instructions of how to check in online with your final travel documents. If travelling with Easy Jet, simply log into the easyjet website www.easyjet.com go to site map and search for on line check in and follow the instructions. You will need to have your “supplier reference” shown on your confirmation in order to check in online and receive your boarding cards.

• How do I check in for my crossing?

At the terminal you will be asked for your reference number. This is located and called the “supplier booking” reference, detailed on your confirmation.

• What is the check-in time?

We recommend a minimum check-in time of 40 minutes for Dover or Folkestone departures and 90 minutes for other departure points, however please check your final travel documents for updated information.

• My car is converted to LPG. Am I able to take my car on Eurotunnel?

No you are not able to take a car converted to LPG due to safety reasons.

• What happens if I miss my crossing?

Generally you will be able to board the next crossing subject to availability. However, please note there may be a charge for this payable locally.

• Can I take a Pet?

Yes – but we will need to be informed beforehand. Please call our sales agents for further details and prices. A pet passport is necessary if you wish to take a pet on your break.

• What if I want to take a Caravan, Van, Motorcycle, high sided vehicle or a vehicle with a reef rack?

You will need to contact our sales agents for a tailor-made quotation.